I have a serial number for a MX80-HW Meraki device that is not recognised for quoting a RMA ONLY service, what can I do for ordering?

[Philip D'Ath · Accepted solution]

The licence for a Meraki MX includes an RMA service.  Without the licence the device wont work - at all.

Consequently there is no seperatre RMA only service.

[tnewell · Accepted solution]

Cisco Meraki do offer a service called Meraki Now which provide an enhanced RMA service above the subscription technical support. If you're having problems with ordering, I recommend you send an email to the alias "merakinow@cisco.com". Someone from the team will help with the serial number. 

Teresa