Hello, I have problems login to the SNTC portal, the administrator gave me the permissions since yesterday. However, I still can't access. If I try to request access it tells me that I already have permissions and redirects me to the page, but when t...
Forum Posts
Hello, I have a customer that has had their DA leave the company and now they are left without CSAM Access as the former DA never assigned anyone else. Assistance would be appreciated. Thanks!
Hello, I have a problem to generate certificate entitlement find attached print screen. Could please provide to the problem.
Hello everyone, I have an individual that was granted CustomerAdmin access to the portal and has since then had full access for the past 24 hours. However, the customer does not have visibility into many different fields within the portal despite hav...
Hi there, How should I proceed when my customer doesn't has a VMWare ESXI environment, only Windows server Hyper-V? We tried using the image .ISO on Hyper-V but it doesn't work, got stuck. What should I do with this kind of customer, should I just g...
Hello, I'm trying to log into SNTC portal as a first time user. After entering the user name and password, it flashes the home page of the portal momentarily and takes me back to a page where it gives me a message as in attached screenshot. All curre...
HelloI can't see any support coverage type.It used to be there but now it is gone Any help on that ? Regards, R
Hello communityI installed version 2.8.1.5 and when I try an upload of the successfully discovered devices to cisco, it fails. The log file tail-end-gateway.log contains the following error:.....snip....message: uploadFileILB...message: Using the pro...
I am trying to discover my ISE 3595 appliances so the licensing information will show up in the SNTC portal. I am using SNMPv3. I am trying to get the engineID for the CSPC to create an allow rule for the CSPC to discover the ISE appliances. If there...
Resolved! CSPC/SNTC and Meraki devices
Does Smart Net Total Care collect/support cloud-based Meraki devices?
Resolved! Can discovery cisco phones.
Hello, I have a client trying to make a discovery on cisco phones, but the collector is not seeing the phones, what could be blocking the communication? I used "diagnostic tools - CSPC" ping command. dripped normal.
I try to login and it says I don't have access and need to register. When I go to register, it says I already have access. I reached out to Cisco via email and was given the following: Hello,SNTC portal support is provided through the SNTC Online Com...
Resolved! SNTC portal does not show the inventory
Hi! I have an issue with the Portal SNTC of my customer, I have been waiting to see the inventory, but the portal looks like the picture that I attached. Could you help me to know if somethig is missing in the process? Thanks Regards.
