Smart Net Total Care Portal and Collector Discussions

Hi team, Even after, Customer after giving permission as CBR admin, I made new data collection and uploaded the data ok. No errors, but my portal does not show the data, customer! Can you help me in this, thanks in advance!

Hello all, I need to import my ASA information to have access to software downloads. When I attempt to upload the file, this is the message I receive: File name : asacsv.csvImport Errors: Operation could not be complete. [Unable to perform the operat...

I am an SE who assists customers with their portals.  I am having issues with requesting access to any customer portals.  I request access, and see it pending, but my manager never receives an email to approve.  Is there a specific site he can go to ...

Hello, I have problems login to the SNTC portal, the administrator gave me the permissions since yesterday. However, I still can't access. If I try to request access it tells me that I already have permissions and redirects me to the page, but when t...

Hello, I have a problem to generate certificate entitlement find attached print screen. Could please provide to the problem.

Hi there, How should I proceed  when my customer doesn't has a VMWare ESXI environment, only Windows server Hyper-V? We tried using the image .ISO on Hyper-V but it doesn't work, got stuck. What should I do with this kind of customer, should I just g...

Hello, I'm trying to log into SNTC portal as a first time user. After entering the user name and password, it flashes the home page of the portal momentarily and takes me back to a page where it gives me a message as in attached screenshot. All curre...