ā08-17-2020 05:31 AM
Hello team, my "not recognized" report are showing me the error "FALLOUT REASON: Input Processor:MAC convertion not found" on devices like Cisco 7841 and Cisco ATA 187. How i can solve this problem? Can you guys help me?
ā08-17-2020 05:56 AM
Would you be able to provide the Customer and Inventory name to me in a private message please? Approximately how many devices are affected?
ā08-19-2020 06:57 AM
ā08-19-2020 07:20 AM
Thank you for the update, I will review the information and provide an update.
ā08-21-2020 10:07 AM
The MAC addresses provided do not resolve into Serial Numbers when entered into our manufacturing database, this is the cause for the error message. I verified other IP phones in the inventory to ensure the database search was working as expected and found no issues.
ā08-24-2020 09:50 AM
ā08-24-2020 10:29 AM
Hello,
SNTC is only reporting back to you what was found or in this case not found in our database. You may want to reach out to your account team to verify that these MAC addresses are legitimate Cisco devices.
Regards
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