Inquiry about Enhanced Warranty policy

[jinsolyoon]

Hello All,

I would like to inquire about Cisco's Enhanced Warranty Policy.

According to the policy defined in https://www.cisco.com/c/en/us/products/warranties/warr-eltd-life-hw.html
I understand that the RMA of Cisco's equipment is guaranteed until LDOS.

I would like to request an RMA for C2960X in Korea,
but there seems to be no RMA request corresponding to WARR-ELTD-LIFE-HW on the RMA portal, so I would like to inquire about the Warranty RMA procedure.

Regards.

[Leo Laohoo · Accepted solution]

Process to RMA a 2960X under Enhanced Limited Lifetime Hardware Warranty is relatively simple: 

1.  CALL Cisco TAC

2.  Provide the serial number of the switch. 

3.  Request for an RMA under Enhanced Limited Lifetime Hardware Warranty (in case TAC agent is suffering from a case of "amnesia").

[jinsolyoon]

Hello Leo,

So, under the Enhanced Limited Lifetime Hardware Warranty, can I get an RMA processed regardless of whether the equipment is Smartnet or not?

Regards.

[Leo Laohoo · Accepted solution]

Correct.