08-02-2017 05:51 AM
Attached screenshot showing mis-attributed alerts for IOS XE 3.7.XE
Alert shows for the exact same equipment as is for the IOS XE 3.6.0E alert. These devices have been verified to be running variants of 3.6 XE and not 3.7 XE
URL referenced is identical to IOS XE 3.6.0E lifecycle alert
08-03-2017 09:19 AM
Hi James,
Thanks for reporting the issue and providing the screenshot. We'll have a look and get back with you shortly.
Cheers,
Cheri
08-07-2017 07:03 AM
Hello twylyghtcisco,
I can see that alert EOL11205 has a very recent amendment date. Would you be able to issue a new upload from your CSPC so I can see if the alert status get updated?
Thank you,
Jarrett
08-07-2017 12:36 PM
Jarrett is correct. They recently updated this EOL Notice and erroneously changed the title to 3.7E from 3.6E. They just corrected it back to 3.6E a couple of days ago.
08-08-2017 10:46 AM
Issued a new upload last night that failed. Once I get that issue corrected, I will be able to assess if this shows as corrected in our reporting. My thanks for the update.
08-08-2017 04:11 PM
08-10-2017 12:44 PM
My bad. I saw it updated on Cisco.com and assumed it meant our source DB was updated. Turns out it isn't. I've reached out to that DB owner to find out the plans to get it updated. There is also a bug in SNTC UI that reports duplicate bulletins. That is why you are still seeing the old 3.6 entries. It seems some of your hardware in the DB perhaps hasn't been in the upload so it still has the old title there.
08-10-2017 12:52 PM
My thanks for the reply, sir. With respect to old/duplicate entries, I have been rectifying those by syncing up the notes. Once down, the duplicate entry no longer appears.
With respect to the old 3.6 entries, the items featured in the snapshots are actually running 3.6 and the 3.7 EoX line is invalid.
08-10-2017 12:58 PM
I think all your devices are 3.6. The 3.7 title is just the erroneous title leaking through. The underlying bulletin and alert is valid. Just the title is misleading.
08-21-2017 02:21 PM
They fixed the title in the backend DB now.
08-22-2017 06:13 AM - edited 08-22-2017 06:23 AM
08-22-2017 08:54 AM
The HW EOX one is not a duplicate. They are for different HW PIDs on same bulletin. For the SW EOX, there are 2 different issues here. One is the old title record and we're looking into that. The other you sent for 3.16.S isn't really a duplicate as it is two different bulletins. But it is an erroneous SW EOX alert match because your device is an ISR4431 and the 2 EOX bulletins are for ASR900 & ASR920. I'm checking if that is a known issue already.
08-22-2017 09:53 AM
08-22-2017 09:56 AM
08-22-2017 09:56 AM
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