05-02-2024 03:42 AM - edited 05-02-2024 04:01 AM
Hi team,
We have jsut deployed a CSPC 2.11 VM on ESXi 7.0.3. Having issues when entering CCO credentials to allow for checks of software updates. Error message advises vailidation of the credentials failed. Have attempted to setup the same via CLI and get the same error.
Have had someone else within the team logon and use their details and getting the same error displayed. Happy to share the followign in a PM to Cisco Contact if required:
1. CCOID/Email Address
2. Company Name:
3. CR-Party ID:
4. Company Address:
Here is a screen grab of the error
05-03-2024 01:19 AM
I had the same problem, but cloud activte account from CLI with conf server enable
05-03-2024 04:02 AM
Hi @JENS PETER POULSEN
We have tried that also but it isn't working for us.
05-03-2024 12:02 PM
Hi David,
would you kindly let me know the following information of the user that has been running into the issue?
1. CCOID/Email Address
2. Company Name:
3. CR-Party ID:
4. Company Address:
05-07-2024 05:22 AM
05-14-2024 05:56 AM - edited 05-14-2024 09:00 AM
Hi David,
I reviewed the information in depth, this is not an API support issue it seems the issue is in the collector itself. I am looking into it.
07-08-2024 06:10 AM
I've been chasing the Cisco Engineer assigned to this issue for an update for the best part of 8 weeks now via DM, and I'm not getting any response. I can see others have posted about the same issue affecting their 2.11 installs, and they also don't appear to have a resolution to the issue.
How can I escalate this issue further please?
07-08-2024 10:39 AM
Hello David,
For sure, let's work with you, I have some details about your account and collector. I would like to confirm some additional things to move forward. please ping me in an internal message.
07-09-2024 04:21 AM - edited 07-09-2024 04:22 AM
Many thanks
07-09-2024 05:24 AM
**TOSS IT & WE'LL HAUL IT**: Offering quick, affordable dumpster rental and waste hauling services for the Greater Waco, Temple, and surrounding areas.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide