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Login to SNTC brings me to a shell GUI for a few seconds, then exits

luis-m-deslandes
Beginner
Beginner

Hi,

I'm trying to login to the SNTC portal (services.cisco.com), but when I do, all I see is a shell GUI without any menu items, for 3 seconds, then I get redirected to a page (https://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo) inviting me to "Get Access to Smart Services Connection Now".

If I click on the "Register Now" link, I'm taken to another page, with 3 possible "interesting" links: "Register", "Sign In" and "Cisco Services Access Management".
When I click on ANY of them, I get the error "This page isn’t working. If the problem continues, contact the site owner. HTTP ERROR 400".

Note, each of the 3 links mentioned in line 4 redirect to the following URLs:
a) "Register" redirects to "https://logcso.cloudapps.cisco.com/logcso/"
b) "Sign In" redirects to "https://logcso.cloudapps.cisco.com/logcso/rest/obs/clickSignIn"
c) "Cisco Services Access Management" redirects to "https://logcso.cloudapps.cisco.com/logcso/rest/obs/clickCSAMLink"

There seems to be a misconfiguration issue that is not linking my account to the service contract, even though SNTC-support says my CCOid is correctly linked. How can I advance past this issue?
(See attached images for the screen captures of the referred screens)

4 Replies 4

madhushr
Cisco Employee
Cisco Employee

Hi Luis,

I have acknowledged this post. Kindly share the following details over the personal message.

Company name-
CCO ID-
Party ID-
Contract number-

Thanks and Regards,

Madhusha R

Hi the account details are:


* Contract number: <removed>
* Company Name: <removed>
* Cisco.com user ID: <removed>
* Associated Email: <removed>

Kind Regards,
Michel Deslandes