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Login to SNTC brings me to a shell GUI for a few seconds, then exits



I'm trying to login to the SNTC portal (, but when I do, all I see is a shell GUI without any menu items, for 3 seconds, then I get redirected to a page ( inviting me to "Get Access to Smart Services Connection Now".

If I click on the "Register Now" link, I'm taken to another page, with 3 possible "interesting" links: "Register", "Sign In" and "Cisco Services Access Management".
When I click on ANY of them, I get the error "This page isn’t working. If the problem continues, contact the site owner. HTTP ERROR 400".

Note, each of the 3 links mentioned in line 4 redirect to the following URLs:
a) "Register" redirects to ""
b) "Sign In" redirects to ""
c) "Cisco Services Access Management" redirects to ""

There seems to be a misconfiguration issue that is not linking my account to the service contract, even though SNTC-support says my CCOid is correctly linked. How can I advance past this issue?
(See attached images for the screen captures of the referred screens)

4 Replies 4

Cisco Employee
Cisco Employee

Hi Luis,

I have acknowledged this post. Kindly share the following details over the personal message.

Company name-
Party ID-
Contract number-

Thanks and Regards,

Madhusha R

Hi the account details are:

* Contract number: <removed>
* Company Name: <removed>
* user ID: <removed>
* Associated Email: <removed>

Kind Regards,
Michel Deslandes

Hi Michel,

Thanks for sharing the details. We will check and get back to you at the earliest. If possible kindly delete your account details from public. You can share these details over the private message in the future.

Thanks and Regards,

Madhusha R

Hi Michel,

We have resolved the issue by providing access to the given user ID.

Thanks and Regards,

Madhusha R

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