NCM export stuck in "processing with cisco" status

[ananth.raja]

Hi Team,

We recently updated your devices in Solarwinds and tried to sync up with SNTC portal.

During this process, the upload gets stuck in the "processing with cisco" status and I'm not sure if any manual intervention is required for this.

Aso I had chosen the company address as per the CSAM tool, which I received from Cisco TAC's private message.  So I'm not sure if anything could be missed from my side.

The ID of the previously submitted report request is SW165834 (as shown in the Solarwinds NCM connector tool). 

[CC Cisco]

Hello,

The status on our side for this transaction ID is “aborted” which means that the process was killed before it ended – could be that upload did not complete.

Try the upload one more time.

[AnkitDuggal6753]

Hello Cisco Team,

Could you please let me know the status? SW171693. I am also facing the same issue and I already tried two times. Please check and update me.

SW171693