Need CPSC Entitlement File in Smart Net Total Care

[blandino]

A customer (who is the DA) was following the steps outlined in the prior answer on the community for entitlement and they reported;

When I go to https://tools.cisco.com/smartservices/ I get:

Sorry, the service CAEntitlement:SSUE:Services:SNTC is not available to you.

steps followed and the original error message screen are in the attached document

[npicard]

Hi Gary,

I have moved this to the top level community so it is visible to all SME's.

Thanks,

Nathalie

[blandino]

Nathalie,

Any updates, I have not seen a reply or other suggestions.

Any update? We really need the data from the collector for the renewal (from the customer)

[Sherly Santhosh · Accepted solution]

Hi,

Thanks for reaching out to us.

Please check whether the customer(who is the DA), got the DA access through the self-service registration?

If yes, customer  must have received 2 emails. and in the second email, which explains about the access to the portal being granted.

Please refer: https://supportforums.cisco.com/blog/12600946/self-service-onboarding-register-get-access-smart-net-total-care-portal

Please  get back to us incase of any queries.

Regards,
Sherly

[Kevin Kelly]

If you provide the CCO ID of the user who is experiencing the problem, we can investigate.

[blandino]

Customer CCO is csgotthan   Customer is Watts Regulator which is shown as the entitled company in Total Care portal.