Smart Net Total Care Portal and Collector Discussions

Hello Team, I'm trying to help provide an answer to the question I received below.   "In SNTC portal, a user can see all of the TAC cases they have opened in the past against their userID. (even cases opened online or via other sources)  But that use...

My client registered for the Cisco SmartNet Total Care as the delegated admin. When he tries to add me permissions as the partner admin, the system returns error: "You are not authorized to access this resource" We are following the below instruction...

Hi,  I need to be able to identify what is SMARTnet vs. Smart Net Total Care for US & Non-US. I have an old file, screen shot attached, and I am looking to get something similar - current version.ex:CISCO SERVICES & SUPPORTServiceMinor HeadingMajor H...

Is there a device diagnostic deployment guide for SNTC ?  I couldn't find one in Smart Net Total Care Library. Please advise. Thanks

Is there a device diagnostic deployment guide for SNTC ?  I couldn't find one in Smart Net Total Care Library. Please advise. Thanks

So far my with the collector i have collected 211 devices.  So I created an upload job and ran it.  After the upload was done processing I only have 21 chassis in the portal.  Could any explain what I may be doing wrong?  Let me know if you need more...

Hi,Can I submit multiple CSPC uploads for processing simultaneously?

i would like to know my endpoint's warranty status..

I have this setup but need to setup firewall rules.  Can someone tell me what ports/protocols SNTC Collector uses to communicate to the Cisco Backend systems so that the info gets populated in the portal?  Also, does the synchronization timer need to...

I think I may have done this wrong in the beginning (just getting things setup anyway).  I have the VM version of SMTC...when I want to register the CPSC collector...where do I get the serial number from?? When I initially did this, I took a serial n...

Working on a network where some devices have SMARTNET contracts but no one has the contract associated to their account or have new hardware being purchased without SMARTNET so recently had a colleague suggest SNTC for inventorying. After speaking to...