No data in reports generated from Smartnet "Cisco Services Connection" portal

[kumar.abhijit1]

Hi Team,

For last 2 months when we generate report from Smartnet "Cisco Services Connection" it says "no data available".

Data from CSPC collector is regularly uploaded to Cisco Services Connection cloud, but no report is getting generated. Please suggest how it can be identified and fixed.

Artefact attached.

Kumar Abhijit.

[jumin]

Hey kumar.abhijit1,

Please confirm the CSPC is regularly running collection jobs as well as upload jobs.  This can be confirmed by going to 'Settings' -> 'Manage Data Collection Profiles' -> Ensure this job is also scheduled along with any upload jobs.

Thanks,

Justin

[kumar.abhijit1]

Hi Justin,

The CSPC is regularly collecting and uploading the device details. It is also received at the cloud portal.

I have also received mail that alerts has been discovered, however when I generate report its says "no data".

Am attaching the screenshots of the same. Please check and suggest.

[kumar.abhijit1]

I found that I cannot see my hosts as well as my contracts in the Smartnet cloud "cisco services connection" portal. How can this be corrected?

[kumar.abhijit1]

Can anyone please help on this?

I found that I cannot see my hosts as well as my contracts in the Smartnet cloud "cisco services connection" portal. How can this be corrected?

[jofrumki]

From our logs it appears you have two uploads occurring on the same day and the most recent upload each day has no devices. Can you please ensure you are only using one Collection Profile and no additional Upload Profiles as the collection should send the data once the task has completed.
From the output you can see the first upload of the day is several Megabytes while the last upload (which over writes the earlier one) is only a few Kilobytes.
-rw-r--r--. 1 iradmin cisco 4.7M Feb 1 12:09 input_CSP0009029351_vsem_9948280.zip
-rw-r--r--. 1 iradmin cisco 11K Feb 1 19:36 input_CSP0009029351_vsem_9948859.zip
-rw-r--r--. 1 iradmin cisco 4.6M Feb 2 12:09 input_CSP0009029351_vsem_9949010.zip
-rw-r--r--. 1 iradmin cisco 12K Feb 2 19:36 input_CSP0009029351_vsem_9949178.zip
-rw-r--r--. 1 iradmin cisco 5.4M Feb 3 08:11 input_CSP0009029351_vsem_9950011.zip
-rw-r--r--. 1 iradmin cisco 4.6M Feb 3 12:09 input_CSP0009029351_vsem_9949583.zip
-rw-r--r--. 1 iradmin cisco 12K Feb 3 19:36 input_CSP0009029351_vsem_9950204.zip
-rw-r--r--. 1 iradmin cisco 4.7M Feb 4 12:09 input_CSP0009029351_vsem_9950614.zip
-rw-r--r--. 1 iradmin cisco 12K Feb 4 19:36 input_CSP0009029351_vsem_9951366.zip
-rw-r--r--. 1 iradmin cisco 4.7M Feb 5 12:09 input_CSP0009029351_vsem_9951585.zip
-rw-r--r--. 1 iradmin cisco 11K Feb 5 19:36 input_CSP0009029351_vsem_9952140.zip
-rw-r--r--. 1 iradmin cisco 4.7M Feb 6 12:09 input_CSP0009029351_vsem_9952836.zip
-rw-r--r--. 1 iradmin cisco 9.4K Feb 6 19:36 input_CSP0009029351_vsem_9952367.zip
-rw-r--r--. 1 iradmin cisco 4.7M Feb 7 12:09 input_CSP0009029351_vsem_9952517.zip
-rw-r--r--. 1 iradmin cisco 9.4K Feb 7 19:36 input_CSP0009029351_vsem_9952547.zip
-rw-r--r--. 1 iradmin cisco 4.7M Feb 8 12:09 input_CSP0009029351_vsem_9953728.zip
-rw-r--r--. 1 iradmin cisco 9.4K Feb 8 19:36 input_CSP0009029351_vsem_9953262.zip
-rw-r--r--. 1 iradmin cisco 4.7M Feb 9 12:09 input_CSP0009029351_vsem_9953876.zip
-rw-r--r--. 1 iradmin cisco 9.4K Feb 9 19:36 input_CSP0009029351_vsem_9953490.zip
-rw-r--r--. 1 iradmin cisco 5.5M Feb 10 08:10 input_CSP0009029351_vsem_9954250.zip
-rw-r--r--. 1 iradmin cisco 4.7M Feb 10 12:09 input_CSP0009029351_vsem_9954298.zip
-rw-r--r--. 1 iradmin cisco 9.4K Feb 10 19:36 input_CSP0009029351_vsem_9954874.zip
-rw-r--r--. 1 iradmin cisco 4.7M Feb 11 12:09 input_CSP0009029351_vsem_9955024.zip
-rw-r--r--. 1 iradmin cisco 9.4K Feb 11 19:37 input_CSP0009029351_vsem_9955067.zip

[jofrumki]

Additionally, as a PSS partner you have the ability to open a case for this issue. This Community is for the SNTC portal and is used by customers without Service Support contracts for their CSPC and portal issues.

[kumar.abhijit1]

We do not have support contract for CSPC hence requesting help here.

I have disabled the second upload profile (it was just used to check the failed devices once again, in case it responds).

The problem is, I cannot see my new contracts listed on the portal. also none of the devices are reflecting there.

Kindly help to get them back.