Hi Team,
We have user called '' Marcelo Silveira ' who not belongs to customer and their user was already removed from CSAM Tool
but their name is still appearing on the SNTC Portal , as you can see on the image 1 & 2 attached, the customer only has 2 users as AD
Can you help me understand why the user ' Marcelo'' is still appearing ?![Image1.JPG Image1.JPG](https://community.cisco.com/t5/image/serverpage/image-id/65868iD8AD54932EAB04B1/image-size/large?v=v2&px=999)
![Image1.png Image1.png](https://community.cisco.com/t5/image/serverpage/image-id/65986i6A1127797311D262/image-size/large?v=v2&px=999)
Regards,