Smart Net Total Care Portal and Collector Discussions

The customer wants to buy BE7k with Drive Retention and it is the part "CON-UCSD7-BE7MM5K9". But I couldn't find any documents that provide detail about the scope/support. Any idea ? CON-UCSD7-BE7MM5K9 [UCS DR 24X7X4OS Cisco Business Edition 7000M (M...

from what i can see, it looks like the reports are mainly based around vulnerabilities. but is there a report for the recommended version even if there is not a security vulnerability? i just want the 'starred' version of the software for all the dev...

Hola,Se me aprobó el acceso pero sigo recibiendo la página "Actualmente no tiene acceso a Smart Services Connection" cuando intento acceder. Gracias,

Hello,   My cisco ID is Marcelo.pereira and i am trying to access the client portal tce-rs. We have a valid SNTC contract with the client 94528845. But the portal of the client is Smart Care 4.0 and we need to update to SNTC contract based on the con...

Hi,I see that the discovery, collection and loading is being done correctly, however the complete information is not seen in the portal. It is not showing serials, alerts, hostname among others.The same is causing that the alerts are not seen updated...

Hello, I was approved for access last Friday 4/3 but still get the "You do not currently have access to Smart Services Connection" page when trying to access. Thank you, cheintz

Hello, Can someone help me with my customer. The director of IT wants to run SNTC collector, however, when he does it tells him that a user who is no longer with the company is the admin. He needs to have the old user removed and him added. 

Hi,I see that the discovery, collection and loading is being done correctly, however the complete information is not seen in the portal. It is not showing serials, alerts, hostname among others.The same is causing that the alerts are not seen updated...

Hi Team,   I've requested access to some of my customer SNTC portals all which have been approved since Thursday 2nd April.  I currently only have access to one customer portal, but not the rest, can you please check this out and advise please?Thanks...

I am trying to set up the SNTC Portal for our company. When I go through the process to register our contract and assign a DA, it appears there is already one in there. This person does not work for our company. I am unsure how to add another DA or r...

Hello allI have registered two contracts and eligible serial numbers to the smart net portal, but I will always be forwarded to the registration page. Also in the "Cisco Service Access Management tool" no roles are display as described in the "reques...