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problem accessing the sntc portal

a-ferri
Level 1
Level 1

i cannot log in to the SNTC portal, i have the necessary roles applied last Monday (beyond the 24 hour period that is required for SNTC portal access), but each time i try to log in at services.cisco.com, I'm redirected back to the registration page - when i click register, i receive a message that i'm already registered and that i'll be redirected within 10 seconds. the redirection lands me back at the registration page... any suggestions?

3 Replies 3

maareval
Cisco Employee
Cisco Employee

Hello Sir good day, Thanks for contacting Cisco.!

To discard any Browser issue related to the BUG CSCwh61855, please try to access it using the Mozilla Firefox browser in private mode.

steps:

a. cleaning cookies and caches

b. Open a private Mozilla session

c. try to access https://services.cisco.com

Likewise, please share with me in a private message the following to validate internally:

1. CCOID/Email Address

2. Company Name:

3. CR-Party ID:

4. Company Address:

5. Is there any user with working access?

Thanks in advance for your colaboration! 

maareval
Cisco Employee
Cisco Employee

Thanks for your private message, I am validating the information provided.


<<< Assistence by private message interaction>>>

maareval
Cisco Employee
Cisco Employee

Account and user information were validated. |  Account/user impacted by the Bug CSCwh03453. the proper expectations were provided internally. 
<<<Closing Post.>>>
Note:
To get notified about changes to the bug information (Title, Description, Known Affected and Known Fixed releases, Status or Severity) please go to https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwh03453 > and subscribe.
Thanks for contacting Cisco, it was a pleasure to assist you!