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5
Helpful
15
Replies

Problem to Generate a New Certificate CSPC

RomuloAraujo
Beginner
Beginner

Hi Cisco Team,

 

I am trying generate a new certificate to my new collector but this message appear for me:

 

"Entitlement file generation failed. Please try again. If the issue persists, find help in the community."

 

Both Chrome and Firefox the problem ocourred. I need a help.

 

Regards,

 

Romulo

1 Accepted Solution

Accepted Solutions

Hello,

 

Greetings to you!

 

Could you please check if you are able to generate the entitlement from your end? Our team worked on the issue from back end. Kindly confirm so that we can assist you further.

 

Thanks and Regards,

Madhusha R

View solution in original post

15 Replies 15

madhushr
Cisco Employee
Cisco Employee

Hello,

 

Greetings to you!


We will look into the issue. For further troubleshooting please share the below details in a Personal Message:

Party ID:
Contract number:
CCO ID:
Company Name:

 

Thanks and regards,

Madhusha R

Hello,

 

As informed in the Private message, kindly note that the shared contract number expired. Hence please share the valid contract number to Private message so that we can check it from our end.

 

The Party ID is associated to the contract number.

 

Thanks and Regards,

Madhusha R

madhushr
Cisco Employee
Cisco Employee

Hello,

 

As informed in the PM, kindly note that you will receive the error but the email will be sent to your Email ID with which CCO ID you have logged in. Hence kindly check the Email account and confirm on the same.

 

Thanks and Regards,

Madhusha R

Hi Madhusha,

 

Today I checked the email and i didn't receive any email about it. I tried again generate the certificate but the message persist.

 

Regards,

 

Romulo

Hi Romulo,

 

Could you please confirm from which CCO ID you are logging in with while generating the entitlement in the portal and which Email account ID are you checking.

 

Thanks and Regards,

Madhusha R

Hi Madhusha,

 

I sent you now in PM.

 

Regards

 

Romulo

Hi Romulo,

 

We have received the details and we are working on this and we will get back to you with an update at the earliest.

 

Thanks and Regards,

Madhusha R

Hi Romulo,

 

Could you please try once again and confirm if you will receive the Email. If the issue still persists, then kindly share the screenshot of the error message.

 

Thanks and Regards,

Madhusha R

Hi Madhusha,

 

I tried again but the message persist and didnt receive any email about.

 

Regards,

 

Romulo

 

 

Hi Romulo,

 

Greetings to you!

 

Kindly confirm over the Private Message with the CSPC name and Inventory name so that we can try to generate it for you and share it to you.

 

Thank and Regards,

Madhusha R

Hi Madhusha,

 

I have sent yesterday in PM.

 

Regards,

 

Romulo Araujo

Hello,

 

Yes, we have received the details yesterday and we are working on the same with our concerned team. We will get back to you at the earliest.

 

Thanks and Regards,

Madhusha R

Hello,

 

Greetings to you!

 

Could you please check if you are able to generate the entitlement from your end? Our team worked on the issue from back end. Kindly confirm so that we can assist you further.

 

Thanks and Regards,

Madhusha R

Hi Madhusha,

 

Now, i have sucessfull int the test. What was the problem?

 

Thankk you very much.

 

Regards,

 

Romulo

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