problem with access to SNTC

[millosz222]

Hello,

I have permissions to SNTC

"Users with this role can upload inventory, manage collectors, access all reports and grant or revoke access for their company users in the Smart Net Total Care portal, at https://services.cisco.com/ . It can take up to 24 hours for the SNTC portal to recognize the new role assignment. SNTC portal support is provided through the SNTC Online Community forum, so if after that time you are still unable to access the portal, please post your issue there: https://supportforums.cisco.com/community/4891/smart-net-total-care"

but still can see notification like:
"You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services contract to request access."

please check

[aibhatna · Accepted solution]

Hi Millosz222,

We will help you regarding SNTC portal access. We would request you to share below mentioned details in personal message for further assistance:

Party ID:
Company Name:
CCOID:
Contract Number:

Thanks & Regards,

Aishwarya Bhatnagar

[millosz222]

hello not sure how to find all details which you reqired 
i can see something like that and my  is CCOID: xxxxxxxxx

xxxxxx CORPORATE SERVICES LLC status approved

[aibhatna]

Hi Millosz222,

A manual sync has been done on the account to complete the manual onboarding for the user. The user is successfully visible on the SNTC portal now.

Thanks & Regards,

Aishwarya Bhatnagar