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413
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5
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4
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Push through portal registration

JSM92
Beginner
Beginner

Good morning.  Have a customer who was just nominated as a second administrator for his company.  He was able to get into CSAM and accept agreement and them we attempted to have him add us as CBR admins.  Using IE, he was able to find my ID but then not able to click the box for CBR admin.  We thought this to be a browser issue, so he tried FF, but then he wasn't able to actually click the box beside my name to get to the role assignment screen.  Could this be because he hasn't been fully verified/approved on the Cisco back-end?  I can share his ID in a PM.

4 Replies 4

Hi @JSM92 


If you want to share in private message I can help you.
I've done this kind of work several times already.

 

Best Regards,

Josiane de Barros

 

Twitter:securegirlninja

Thank you, but I will wait for a Cisco engineer

You re welcome

Suchita Shewale
Cisco Employee
Cisco Employee

Hi There,

 

Do you have a smart contract between partner company and customer company? If so and if the CBR role is not avialable for assignment, please private message me customer DA userid, Partner Userid and contract# for further review.

 

Regards,

Suchita

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