Hi I have installed CSPC 2.8.1 for a customer and they are experiencing an isssue where the CSPC is configured to use 'Priv Auth' but the devices are reporting the connection attempt is being made using "No Auth" The Auth algorithm is using SHA and...
Forum Posts
Hello team, I have data a customer sent with devices that should be found on the collector. Is this the correct place to figure out some of those items are not showing up in SNTC? If not, can you point me in the right direction? Thank you for any...
Can you please help? Cannot generate a cspc entitlement.
Resolved! CSPC 2.7 stopped uploading
Good day, Please advise, CSPC 2.7 stopped to uploading data, it shows error: Upload failed at 01/16/2019 09 18 46 AQTT with the responseA connectivity exception occured while processing the request. The Exception is HTTPs TransportMode has Failed 4...
I have tried multiple times over multiple days on both firefox and chrome to login into CSAM (Customer Service Access Management) using the delegated admin account and always fails with too many redirects. Clearing cache does not help (and is not ...
Resolved! SNTC Portal Access issue
I am unable to get proper access to the SNTC portal nor the Cisco Services Access Management portal. My goal is to look at the list of contacts associated with our SmartNet contract, and I believe the SNTC portal provides this information. Here's t...
Resolved! SNTC Portal Access
Hi there, My customer did the registration at "services.cisco.com", received and clicked on the link in the e-mail verification to complete the request but he is not able to access the portal yet. Can somebody help me? Regards
Hi, I received an email telling me I am now an administrator for smart services. I can see it appears in my profile. When I click on the email link that asks me to access the system (https://tools.cisco.com/smartservices) I get into the system and ...
Hello! We are trying to pull back in data from our CSCP device going through the services.cisco.com. I have been reviewing everything and am having an issue trying to access the API. I've created a ClientID/Secret and I am unable to determine ...
Resolved! CBRAdmin Issue
My customer gave me CBRAdmin access 25 hours ago and I can't see him yet at my SNTC portal. Can somebody help please? Regards
Resolved! Can´t access the SNTC Portal
Hi there, My customer did the SNTC registration (services.cisco.com), received an email saying that he have been nominated to become the delegated administrator but he cannot access the SNTC portal, when he do the log in, the registration screen s...
Resolved! No Serial Numbers in Discovery
I configured the version 2.7.3 today and ran my first discovery using correct SNTP strings. I show no Serial Number info on this Managed Devices tab. This is the main reason I deployed this. What am I missing?
Customer was able to accept and sign agreement yesterday, as well as login to SNTC portal. When he logs into CSAM today, he's presented with the "review legal agreement" screen again but it's not opening. Would like to have someone check his CCOID ...
Hi, I had configured the automatic updates, but it never worked. Then I started the manual upgrade from GUI by clicking the "Upgrade Now" button. After several days I noticed the status was still in Initiated. I tried with "service adminshell restart...
Hi, I have uploaded manually via the file import function a bunch of PIDs with SN. The upload was completed successfully and I can see contract coverage in SNTC dashboards and other views. What I cannot see are the HW Alerts; I'm particular intereste...
