As well, you have noticed on SNTC portal, I would request customer to try out Activate CX Cloud. When customer login, customer will see button to click to Activate CX Cloud
Once account is activated, CSPC can be added as data source. Please do let me know if you need any further assistance on that side since SNTC portal will be sunsetting eventually.
Important Update: Smart Net Total Care Portal Migrates to Cisco CX Cloud
The Smart Net Total Care portal is being replaced by our unified digital experience CX Cloud, which is designed to provide a more proactive and predictive support experience. This change does not have any impact to the Smart Net Total Care service offer, this is only a portal change. The planned date to start the migration will be April 15, 2025. The decommissioning of the Smart Net Total Care portal will be announced at a later date.
https://www.cisco.com/c/dam/en/us/support/docs/services/sntc/migration/sntc-to-cxc-migration-notification.pdf
