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Symptoms
In Prime Collaboration Assurance Build Version 12.1.80287 (12.1SP4ES2) does not display serial numbers randomly in inventory. This happens no matter what firmware, model, etc.
Solution
This is not a Cisco approved solution, I recommend do...
Dear Cisco Customer, 4.18.2a is only for NFVIS customers on Cisco UCM portfolio (fresh install only) and shouldn't be used for SDWAN/Routing usecase
https://software.cisco.com/download/home/286308649/type/286309317/release/4.18.2a
"Cisco-NFVIS-for-UC is NOT yet orderable or TAC-supported and will be made available shortly" - Published Date: 2026-02-05
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/Solution-guide-virtualization-guide/Cisco-Virtualization-Guid...
I know this is an old post but I just wanted to add that if you see the following alert when adding a PT in a CSS
Update failed. TypeDbErrors.CSS_CLAUSE_TOO_LONG
It is because you are exceeding the character limit.
Hoping this helps Google Search whe...