10-16-2020 05:59 AM
Hi Team. My last 2 customers have presented the same error when trying to begin de portal adoption process.
"""This device is not covered by this contract. Please enter a serial number of a device that is covered on this contract. """
I wrote to sntc-support@cisco.com but they replied that are not able to associate serial numbers with contracts. I doublechecked on CPR and CCWR and the information I sent to customer to do registration is ok. How should I proceed in order to help my customers register to the portal successfully? Thanks!!!
10-16-2020 06:07 AM
Hello @royquint
Please create a new post in https://techzone.cisco.com/t5/Smart-Net-Total-Care/bd-p/smart_services_sntc where the customers' information can be shared privately.
Thank you
10-16-2020 06:22 AM
Hello @jofrumki thank you very much!!!
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