Remove Administrator from Total Care Portal

[alm736]

Does anyone know how to remove a person setup as the sole administrator in a Total Care Portal? They have left the company and their access needs to be removed. We also need to get a new administrator setup in their place, and need to know how to do this also.

[Supriya Patel]

Hi User,

Please private message me customer CCOID who left company and company name. As well, CCOId of new user who would like to have DA role.

Thanks,
Supriya

[Supriya Patel]

Hi User,

I received private message with requested detail. I will update you further on this.

Thanks,
Supriya

[Supriya Patel]

Hi,

New DA has been nominated. New DA can add/remove as needed. Please do let me know if you have any question.

Thanks,

Supriya