Reset CSPC 2.10 GUI accounts from CLI

[matthew.tedesco]

Attempting to login on CSPC for a long time and my password got expired. The prompts says that I haven't specified the password reset questions and answers which is not true as this used to work before.

My question is: can I reset my CSPC account from CLI?

If I don't know the GUI admin password, how can I reset my GUI account within the built in collectorlogin cli account?

Thanks

[aibhatna]

Hi Matthew, 

We will surely help you regarding resetting CSPC gui password. 
Please share the email address and WebEx availability in PM for resetting the GUI password.

Thanks & Regards 

Aishwarya Bhatnagar

[aibhatna]

Hi Matthew,

As discussed over WebEx, CSPC GUI password has been reset successfully on the account. Both the users are able to access the CSPC GUI on the account.

Troubleshooting done over WebEx:

• Reset CSPC GUI password
• Reset Security Questions 
• Restarted CSPC services
• CSPC GUI Password reset Successfully. 

Thanks & Regards

Aishwarya Bhatnagar

[Trevor Budd]

Good day. I am also having a similar issue. It signs in then gives the message my password will expire in 5 days. When I click Yes to reset it, it says "You have not specified Password Reset Questions and Answers. Please contact your Administrator to recover your password.". How can I fix this?

[azhakhan]

Hi Trevor,

We will surely help you regarding resetting CSPC gui password. 
Please share the email address in PM.

Regards,

Azhan shakil khan

[edonaghy1]

Hi azhakhan,

I have the same problem....could I ask for your help also? Thanks.

Regards,

Eamon

[numatic]

Hi Aishwarya, We are currently having the same issue, would you be able to help us with resetting the GUI password?