Smart Net Total Care Portal and Collector Discussions

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Hi,I'm having a problem generating a Collector Certificate. I keep getting the message "Entitlement file generation failed. Please try again. If the issue persists, find help in the community." May you please help? My CCO ID is luis-m-deslandes[at]te...

We are aware of BUG CSCwh61855, but even though I subscribed, I am not receiving any feedback from Cisco. The ideal would be information on the origin of the problem, and a forecast of normalization. In fact, I received information that normalization...

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In Smart Net total Care Portal https://services.cisco.com the portal was working after the onboard process.  Was able to use the left menu to navigate between contracts and inventory from what CSPC was collecting and uploading.  Now the page is loade...

Unfortunately I cannot upgrade a fresh CSPC.ova installation from 2.10.0.1 to 2.10.0.4 or 2.10.0.7.The installation of Apply JeOS Package 2.10.0.7 goes through successfully. At the end it also reports as requested: status db updation completed I then...