Hi,I have issue attempting register SmartNet Portal, I have valid SmartNet Contract and Serial Number but couldn't register due to error "We are unable to process your registration request at this time. Kindly retry later. Sorry for the inconvenience...
Forum Posts
Anybody know why I would be unable to export Contract Management reports? I get an http status 404 when I attempt to export the csv and a failure message when I attempt to add it to my reports.
We build a new collector to replace the old one. To ensure that I am copying all collected data from old to new, please advise what data should I export and how? Also how do I import it to the new collector server?We already have the Transport File D...
I can't get a response from the EoX API, the response in every case is <h1>Developer Inactive</h1> I'm a Cisco Partner colaborator. I have access to API Console and I have created an app using de EoX API; I receive the token, but when I do a requ...
Resolved! CISCO account email address change
Hello,I've to change my email address and I contacted CISCO Support as required. However, they came back with the ridiculous request to close my current account and open a new one, then contact CISCO certifications support and aks them to migrate my ...
Dear specialists,Please assist us. Our SNTC Service Entitlement Contract Number is 205876512. I am writing to seek assistance with the registration and activation of the SNTC Support APIs within the Service Catalogue available through the Cisco Servi...
Hello Cisco Team, I am not able to register my 4 new switches through Cisco Smart net total Care Portal. When i try to submit the registration of the Smart net total Care Portal i get the following error message: Oops! Someting went wrong... We are u...
hi team, i am trying to register to the sntc portal for the first time, and every time i enter all the info needed and try to register i get an error page that says "Oops, something went wrong..." then brings me back to the start. is there any way to...
Need support for associate. After trying we have issue "Oops! Something went wrong" Contract Number : 204311248Serial Number : FOC26366R2Xemail: hiram.rivera@salud.pr.govCCOID: 00u64m782rDtHgy0i5d7Thanks
Good morning,When I go into the portal under Library/Inventory/All Equipment, I am not seeing any equipment. There are no filters applied.I need to investigate an issue with duplicates devices showing in the inventory.Thank you,Leonard
Hello team, Recently we are having some problems with several customers regarding the association of the CBR Admin role in CSAM, I have already validated all the points necessary for association, which are: 1. Confirmation of the need for a valid Sma...
Hi team Since last week Claro BR inventory (ClaroInventory) is not working properly. The Summary looks fine but whenever I open the inventory the SNTC keep loading and nothing happen. I already tried: - clean cookies; - used 2 browsers (Chrome and Fi...
When I try to login to https://certsupport.cisco.com/ I get an error message: "We can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help." I don't know who is my Salesforce admin. What can I do to login?
i have read over the document "CSPC - how to enable multiple services". It covers the registration part only. I have a lot of other questions regarding this. Basically, i'm wondering if i can register my CSPC with a service for a recent acquisition, ...
Dear SNTC Support Community, I try to register myself on the SNTC Portal, to become DA. Afaik, nobody from our company has registered to SNTC Portal before, so I start registering via https://www.cisco.com/web/smartservices/sntc.html. Going through t...
