Cisco emailed me a confirmation that I am a Customer Administrator on SNTC portal. When I login, I see a blank page. Please assist. Thank you.
Forum Posts
I’m a new user to the SNTC portal and don’t completely understand the support for the portal. I contacted Entitlement and it appears I am entitled to SNTC access as I have a number of Smartnet contracts but as I do not have any contracts that have A...
Gentlemen, Good morning. Need help.I shared some information in the case https://community.cisco.com/t5/smart-net-total-care-portal-and-collector-discussions/is-it-possible-to-have-two-profiles-on-the-sntc-portal/td-p/5022088 And I got support to cre...
I am attempting to redeploy our Collector appliance and get the following message. Entitlement file generation failed. Please try again. If the issue persists, find help in the community. From what I have read it seems to be an account issue. Can som...
2 new users as customer admin received confirmation email that they've been granted access. But they are not able to access the portal. After logging in https://services.cisco.com, it's redirected to https://www.cisco.com/web/fw/tools/ssue/apps/ssue...
CSPC ver2.10 Last successful upload from collector was on Sun Nov 12 02:55:08 but on SNTC portal there is no data. I'm also on the correct SNTC inventory. Can you kindly check that uploads are being received on SNTC as to why I can't see the data?
Entitlement file generation failed. Please try again. If issue persists, find help in the communityI've triyng to generate a new CSP-C entitlement, but recieve this issue:Entitlement file generation failed. Please try again. If issue persists, find h...
I have registered and have the "Customer Administrator" role and it has been well more than 24 hours (it's been several weeks) since the registration completed, yet I cannot use the portal. When I sign in, it tells me that I don't have access and ne...
Same issue others are having. Know this was a problem in the last few months as well. Redeploying a collector and get that error when attempting to dl new certificate.
Entitlement file generation failed. Please try again. If issue persists, find help in the communityHi Cisco Team!I've triyng to generate a new CSP-C entitlement, but recieve this issue:Entitlement file generation failed. Please try again. If issue pe...
Good morning,My manager is trying to register for access to the SNTC portal but is having issues. I believe I have all relevant information - CCOID, email, contract number, serial number - but who can help us with this?Thank you,Leonard
We have setup CSPC 2.11 to use TACACS+ to allow users to logon using AD credentials, with credentials beign passed to Cisco ISE. The CSPC username matches the username in AD, and user in CSPC is configured as Remote. Login with AD credentials is wo...
Attempting to login on CSPC for a long time and my password got expired. The prompts says that I haven't specified the password reset questions and answers which is not true as this used to work before. My question is: can I reset my CSPC account fro...
as many others have posted, I am having a similar login loop. I have tried multiple browsers, as well as incognito AND uninstalled/reinstalled Firefox on multiple computers.please advise - i have been using this portal for a couple of years with no...
Whilst following the CSPC 2.10 to 2.11 migration guide one of the steps is to delete the migrated SNTC registration certificate and issue a new certificate. For which I followed the instructions here: Generating-CSPC-Certificates.pdf (cisco.com)Howev...
