Self-Service Onboarding Issue

[jingjhu]

Hi team,

One of my customer Nova has tried to register DA by self-service onboarding last Thursday.
But 3 days passed, the assessment is still in process.
Could you help to check the status of the CCO: support@***?

Thanks a lot.

[CC Cisco · Accepted solution]

Hello,

It appears that this account has been identified as a shared accout, i.e., not a personal CCO ID.

I believe CSAM does not allow shared accounts to be registered as Party DAs.

I would suggest to retry the process with an individual account.

Regards,

Cesar

[jingjhu]

Hi Cesar,

Thanks for your reply. I have suggested customer to change another CCO for registration and it worked this time.