Self-Service Onboarding: Oops! Something went wrong... Error
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04-11-2025 09:26 AM
Hi. I am trying to follow the directions on getting access to the Smart Net Total Care Portal by doing the Self-Service Onboarding Process.
When I submit my request to for my DA approval, i keep getting the following error. I have tried clearing cookies and using different browser throughout the day.
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Oops! Something went wrong...
We are unable to process your registration request at this time. Kindly retry later. Sorry for the inconvenience.
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Other Smart Net Total Care
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04-16-2025 04:59 AM
No new accounts are being allowed for Smartnet Total Care portal. You can instead create an account on the CX Cloud portal at: https://cx.cisco.com/activate
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04-16-2025 02:20 PM
Then why doesn't the smartnet total care portal redirect to cx or at least say something about that? Thanks.
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04-16-2025 02:39 PM - edited 04-16-2025 02:41 PM
The Smartnet Total Care Portal is still running and not shutdown, so it cannot redirect. What URL were you on for onboarding to SNTC Portal? The Onboarding page is redirecting to the link I provided above as well.
And it is the top item in the SNTC Community where you posted this question (https://community.cisco.com/t5/smart-net-total-care/ct-p/4891-smart-net-total-care).
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04-16-2025 05:41 PM
I was wandering out various cisco support sites trying to view my active smartnet contact end dates and fell upon a site which allowed me to register
https://www.cisco.com/c/en/us/support/services/sntc-portal/index.html
"Then Register for Portal Access"
So I registered and set up 2fa with google authenticator.
On those pages, I saw no links or info saying the site was deprecated, as is indicated clearly in the link you posted. It's not a big deal, but I was frustrated at trying to find what should have been easy. I've a tech support case with the TAC scheduled for tomorrow to deal with my access to my own smartnet contracts, so there's probably no need to follow up on this sntc portal stuff. Thanks.
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04-16-2025 06:28 PM
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04-16-2025 08:02 PM
Thank you!
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04-16-2025 02:58 PM
I am redirected to CX Cloud site, but I guess I'm at a loss on what's needed. I'm guessing migration is still occuring and I don't have access to my contracts yet?
My goal was to be able to have our Designated Administrator generate API keys for our Cisco accounts so that we can programmatically make API clls to download the Cisco images.
My first reference page was https://developer.cisco.com/docs/support-apis/user-onboarding-process/, where it says I need to be onboarded to the SNTC Portal, and then my Delagated Administer can could “grant API access to an API user via the Cisco Services Access Management Tool”. Since this is no longer available, does any one have any idea on how to proceed?
The annoucement details (https://www.cisco.com/c/dam/en/us/support/docs/services/sntc/migration/sntc-to-cxc-migration-notification.pdf) from your post says that "Customer APIs (Service APIs)" are on a future roadmap. So is it accurate to say that this new tool doesn't appear to help my goal?
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04-16-2025 03:20 PM
Now for your goal, the support APIs do not require SNTC Portal access AFAIK. You can just register an application directly: https://developer.cisco.com/docs/support-apis/application-registration/
The Services APIs are the ones based on data from SNTC Portal. But the Support APIs are separate. Similar names. Let me know if you are able to register an application and use the support APIs.
