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Site verification required and Review Needed

support
Level 1
Level 1

Dear Cisco,

Please, are you able to explain us more about the messages that we can see in our SNTC portal:

1. Inventory - Inventory by sites - Installed-at Site - “Site verification required” attached picture SNTCP -1

2. Contracts - Covered - Reason - "Review Needed" attached picture SNTCP - 2

To know exactly which actions we need to take, or Cisco, related to the above messages?

Thank you

Milan Stokic

1 Reply 1

Max Jobs
Level 1
Level 1

Based on Cisco's documents, here is your answer:

Inventory - Inventory by sites - Installed-at Site - "Site verification required":

This message indicates that there are devices listed in your inventory for a particular site, but there's a need for verification or confirmation of the presence of these devices at the specified site.
Action: You should physically verify the presence of the listed devices at the site mentioned. Once verified, you can update the inventory status in the SNTC portal accordingly. If the devices are not present at the specified site, you may need to update their location information in the portal.
Contracts - Covered - Reason - "Review Needed":

This message suggests that there's a need for further review or attention regarding the contract coverage status of certain devices or services.
Action: You should review the contract details associated with the devices or services marked with this message. Verify if there are any discrepancies or if additional information is required to ensure accurate contract coverage. If necessary, reach out to Cisco Support or your Cisco account representative for assistance in resolving any issues or clarifying contract details.