Smar Net Total Care "Your user profile does not have complete address"

[AvlisOremor]

I am trying to register a Cisco account for SNTC services, but when I click on the registration button it tells me the following legend.

Your user profile does not have a complete address. Update your Cisco account profile with the full address.

After updating your Cisco account profile, restart the registration process by visiting the Smart Net Total Care registration page.

Profile address information is up to date.

Likewise, the account is associated with the corresponding contracts.

Step 1. Register

 Step 2. Please note that you cannot make the record, the cue does not have the configured direction.

Note: Profile information will be updated.

 

[jelopezm]

Hello @AvlisOremor

Thank you for contacting Cisco Smart Services.
Based on the issue description provided, it seems that you are having difficulties onboarding an SNTC portal. Every time you try, an error message appears indicating that the Cisco Account profile address needs to be completed, even though it has already been completed.
For internal validation, please provide the following information in a private message:

1. Company Name:
2. Affected CCOID:
3. Company Address:
4. Contract Number:
5. CR Party ID:

Best regards,
Jesus

[AvlisOremor]

Hola Eng. Compare the information requested by personal messages.

[jelopezm · Accepted solution]

Thanks for the information provide in private message.
Please try to login into the SNTC portal and let me know if you are still being redirected

Best regards,
Jesus

[AvlisOremor]

Thank you very much for your support. I tried to access the portal a few moments ago and it is now displaying correctly.