Smart Net Total Care Access not working

[Yannick_DAmboise]

I am unable to login to SNTC. According to the admin that granted me access, it shoulkd work (I've seen it and it should).

When I click on "register" it gives me this message:

"Redirecting It appears that you already have access to Smart Net Total Care Portal. You will be redirected in 10 secs."

After being redirected the page loads in part, and I am then redirected to the Register page qith a message stating that I am not registered. It does this over and over again.

Thank you for your assistance.

[Dustin Anderson]

I would guess when they gave you access it created an account, have you tried to recover password instead of registering?

[Yannick_DAmboise]

Hi Dustin,

I'm on the page right now and I see no recover password option, only "Register now".

I might be missing something obvious. Could you post a screen capture of what you are referring to?

Thank you.

Yannick

[Dustin Anderson]

I had to look as it's a bit different, go to login, enter your email, and the next screen for password has a forgot password lik to recover. If that isn't an option, or doesn't work, you may have to contact support.

[shreysi3]

Hi,
I acknowledged your post. We will surely assist you on this.

Thanks and Regards,

Shreya Singh

[shreysi3]

Hi,

Could you please provide the below details over the private message(PM).:

- Contract ID

- Company Name

- CCOID of the user

- Role allocated

Regards,

Shreya Singh.

[Yannick_DAmboise]

Hi Shreya,

Please let me know if you need anything to resolve my issue.

Best regards,

Yannick D'Amboise