hello,i have deployed a new instance howeverit doesnt appear the built in user "admin" has permission given under the file /etc/ssh/sshd.config to directly log into the CLI (putty).the instructions in the guide mention to be sure to connect to the ad...
Forum Posts
While accessing the Request Smart Account page it says to try later in 15 minutes then it says forbidden. I have tried from different computers and browsers and had not succeeded. And I can not open a new case by this reason also. Is there anybody so...
I am unable to login to SNTC. According to the admin that granted me access, it shoulkd work (I've seen it and it should).When I click on "register" it gives me this message:"Redirecting It appears that you already have access to Smart Net Total Care...
Hi there, My customer has some devices covered by partner's support (PSS). At the customer inventory, the information about these devices do not show information like: contract number, service level, start date and end date, at the "Contract No" colu...
I was referred to put in a discussion here by Cisco TAC. I have associated two new users with our Smart Account, however they can’t access the Portal.When trying to reach the Cisco Smartnet Portal (https://services.cisco.com/) both users are getting ...
Dear Team, I just register at https://apiconsole.cisco.com/ a new client to utilise https://apx.cisco.com/ccw/renewals/api/v2/isv/cm/search/lines api. Even though I am authenticating correct myself to https://id.cisco.com/oauth2/default/v1/token, an...
Hi Support.I am having an issue within the STNC portal where my uploads are not showing up. On the appliance end, I am seeing successful uploads, but nothing ever shows up in the portal.I have been through and cleaned up an old entitlement, which I t...
Hello team, a client of ours, is trying to use the services API to view the hardware inventory.Every time they try to view the hardware inventory, the API sends the following error message{"state": 403, "message": "Invalid entry request", "reason": {...
Hi there, My customer's original DA left the company. Can you help to assign a new DA, please? Best Regards
Resolved! Cannot delete CSPC entitlement
Hi SNTC support.I had an old instance on CSPC which failed. It was our initial install. It stopped working after a VM reset. We were then unable to locate any of the passwords that were used to install it to login via the console. I have provisioned ...
Hello, I have been trying to connect my CCO ID to my CSPC so that I can run the software updates. Whenever I try to connect the account through the CLI or the GUI Web interface I am met with Validation of credentials failed. Validation of Credentia...
Resolved! CSPC Server not uploading data to cisco.
We was running 2.8 for a while and it stop working. System could not upgrade to 2.10 so I deployed on a new system then ran backup/recovery. System still does not upload data to cisco or upgrade to 2.10.0.6.
software reserach api is not working
Seeing a blank Page with no menu on the portal . just the account and logout at the top right.is this a sync issue with my account. what needs to be done?
Resolved! Agreement signment error at CSAM
Hi there, My customer it's trying to accept the Legal Agreement at CSAM (first access) but it's not working, everytime he accepet, it doesn't remember him and asks again to sign the agreement. We need to assign an administrator for our country but th...
