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SmartNet differences

khan300
Level 1
Level 1

Dear Team,

Can you please tell me the differencet between the 2 smartnets for CUCM licenes ?

CON-ECMU-LICCUCME
CON-SESV-LICCUCME

 

These are for CUCM licenses for 9.x/10.x

 


Thanks

1 Reply 1

aalvarad
Cisco Employee
Cisco Employee

CON-ECMU-LICCUCME is Cisco Branded, meaning the customer will contact Cisco Directly for support(End Customer is the entitled party with Cisco) while

CON-SESV-LICCUCME is Co-Branded, so the partner is the entitled party with Cisco. So the end customer would first contact the partner for resolution, if is higher severity/complexity, they the partner will take it to Cisco.