Smartnet portal not showing data

[john.schroeder]

SmartNet portal doesn't show any of our assets and keeps giving the following error.

Information Temporary issue.

Support team has been notified.

[jboyanob]

Hello,  @john.schroeder 

Thank you for contacting Cisco.

Can you please provide the following information?

- Company name.

- Company address.

- CCOID.

- Email.

- CR Party Id.

- Browser used.

Please send the requested information in a private message.

Kindest regards,

[john.schroeder]

Private Message Sent

[jboyanob · Accepted solution]

Hello, @john.schroeder 

I hope you are having a great day!

Thanks for the information provided on internal message. I checked and all looks fine for your user access.

Please try to follow the next steps:

- Use only Firefox to access. In this moment we have issues with Chromium based browser as Chrome or Edge.

- Please clear cache and cookies from Firefox

- Use Firefox Private Mode

- Try to access again to SNTC.

Please let me know if it works.

Kindest regards,

[john.schroeder]

Yes clearing the cache in Firefox did it.

I had previously tried just using private mode but that didn't help so I hadn't tried clearing the cache.

[jboyanob]

Hello, @john.schroeder 

I hope you are having a great day!

Thanks for the update. Glad to know that the recommendations provided worked fine.

Kindest regards,