Smartnet purchase taking forever

[Carlomd]

Hi all,

Just wondering if anyone lately ordered a Smartnet contract, I put my order through my reseller and it's been a week I haven't received anything from Cisco yet, my last purchase only took 2 days for my other switch.

thanks,

carlo

[Dan Lukes]

Feedback forum is dedicated to other topics. See description for details.

Please use blue [ EDIT ] button to move it to Smart Net Total Care. Thank you.

[Carlomd]

Thanks Dan, I moved it over to smartnet total care

carlo

[Fred Bartlit]

Hi Carlo,

We are not aware of any current challenges in Smart Care quoting and ordering that would cause this delay. If you can provide me with a quote number or contact we would be happy to investigate any issues you are encountering.

Has you reseller indicated that are having challenges?

Sincerely,

Fred Bartlit

Cisco Operations

[Carlomd]

Thanks for the reply Fred,

It finally showed up in my inbox today.

carlo

[Fred Bartlit]

Thank you for the update. Please let us know if you have any other questions.

Fred