Smartnet total care portal access issue

[Phoebe McGrath]

Hi All, 

I have currently requested Administrator access to the Smartnet total care portal and i have been approved for this access. However I'm receiving the below message and I have waited 24hours to be granted access to this site. 

Get Access to Smart Services Connection Now: You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services contract to request access.

May i please request your assistance to get full access to this portal? 

Thank you

[jelopezm]

Hello Phoebe, Thank you for contacting Cisco and Global CX - Smart Services Support Team.

I understand that you were granted access to the SNTC portal and have been waiting for 24 hours but unfortunately, you still cannot access it. This could be due to an ongoing migration of the SNTC server. The team responsible for this is actively working to resolve the issue.

To provide you with the best assistance, could you please share the following information in a private message?

Company name:

CR Party ID:

Your Cisco ID (CCOID):

I will verify that there are no issues with the access that you have been granted.

Regards,