SNTC Activation e-mail

[alanpimentel]

Hi there,

My customer did the SNTC registration four days ago but he didn't receive the "verification email" to click on the link to complete the request.

We need some help to complete the registration, please.

Regards,

[amankha · Accepted solution]

Hi alanpimentel,

I am the incharge of this issue and I will be assisting you shortly on this issue. Please provide the following details in PM (private message) to proceed further on this issue:

Company name
Customer name
Customer’s CCO ID
Customer’s email address
Contract Number

Thanks and regards,
Aman Khan

[amankha]

Hello,

Sharing the resolution summary:

>The users with the mentioned CCO ID have been associated as Delegated Administrator and assigned the role of customer admin on CSAM
>We have manually synced the user from our end and SNTC service has been enabled.
> User is active on the SNTC portal for the mentioned account.
>Issue has been resolved now.