SNTC Activation

[Vitoria Oliveira]

Hi there,

My customer did SNTC registration 2 days ago but still not able to access the portal even after 48 hours.

Regards

[enrirami]

Hello,

Thank you for contacting Cisco.

As you mentioned the DA was added 2 days ago, can you please provide the following information?

• Company name.
• Company address.
• CCOID of DA added.
• Email.
• CR Party ID.

That way we can check internally if the information is properly loaded and check why is not visible yet.

Please let me know if you have any questions.

Kind Regards,

Enrique Ramirez

[Vitoria Oliveira]

Hi there,

• Company name: SANTA LUZ DESENVOLVIMENTO MINERAL LTDA
• Company address: FAZENDA MANDACARU CAMPO GRADE DE CIMA S/N, SANTALUZ, BA, 48880-000, BR
• CCOID of DA added: 00u6hflalvQ1LKOXj5d7
• Email: v-jgrasiela@equinoxgold.com
• CR Party ID: Don't have this information

Regards

[enrirami]

Hello Vitoria,

Thanks for your reply.

In our records the SNTC service is not enabled yet, can you please let me know what guide you used to add the DA or how you did the process?

Nevertheless, you can follow these documents to guide yourself to do so.

1. Cisco Smart Net Total Care Portal Onboarding Guide
https://www.cisco.com/c/en/us/support/docs/services/sntc/onboarding_guide.html

2. Cisco Smart Net Total Care Portal Administration and Management
https://www.cisco.com/c/en/us/support/docs/services/sntc/portal_administration.html

Additional help: Smart Net Total Care (SNTC) Portal - Video Resources
https://www.cisco.com/c/en/us/support/services/sntc-portal/video-resources.html?videoId=5384974006001#contracts

Please check again and let me know.

Kind Regards,

Enrique Ramirez

[Vitoria Oliveira]

Hi Enrique, 

We already made all the steps from the link https://www.cisco.com/c/en/us/support/docs/services/sntc/onboarding_guide.html customer received an-email to complete the activation as you can see in the snapshot down below. But two days after, when customer try to access SNTC portal, still seeing the registration page.

[enrirami]

Hello Vitoria,

I was checking our database, and for SANTA LUZ DESENVOLVIMENTO MINERAL LTDA, there is no DA assigned yet (see below image), it looks like something went wrong when you were making the on-boarding process.

Can you please redo the process and focusing on Step 5 and further from the on-boarding guide?

I will be attentive.

Kind Regards,

Enrique Ramirez