08-27-2015 02:26 PM
hi everyone
i'm trying to put in operation all features of SNTC and the collector software. I could access to the Cisco Access Management portal and obtain the privileges to access to SNTC portal.
i downloaded the collector software from the SNTC portal. When i try to activate the collector, i need a zip file that i must download from SNTC portal once you have registered the collector.
When i try to register the collector into the SNTC Portal, i don't have access in the window for registration.
I opened a case with cisco TAC, but they tell me that i need a NLS1, CSAS, or PSS contract, for have assist from cisco TAC. Unfortunately i don't have this type of contract.
When i try to register the collector, the portal SNTC error showed is reflected in the picture. I don't know if i need other kind of privileges, but i assigned all the privileges that i could have.
I need to know what i should to do to fix this situation, I appreciate all your collaboration.
Thank you all in advance
Best regards
Solved! Go to Solution.
10-27-2015 11:36 PM
Hello Jose ,
I think the issue got resolved from your side Please follow the belwo steps :
1.
Log in to SNTC portal and verify you have access by clicking on the menu items in left navigation panel
SNTC Portal: https://tools.cisco.com/smartservices
2.
Log in to Cisco Services Access Management(CSAM) tool and grant access to additional users in your company.
CSAM tool: https://tools.cisco.com/CDCEB/
Your next step will be to upload inventory in the portal. For more information on File import capability, check out the following links:
VOD: http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/File_Import.mp4
App Note: https://supportforums.cisco.com/document/12566046/csv-file-import-sntc-3x-application-note
Regards
Pamela
08-27-2015 03:02 PM
Hello-
Here are the steps to grant Role Based access to the SNTC Portal including the Collector details. https://supportforums.cisco.com/document/12583596/adding-new-users-smart-net-total-care-portal
Can you confirm that you are added as a Customer Administrator? If you are not, that is required to obtain the level of access to work on the Collector.
08-28-2015 07:19 AM
hello Sandra
Thanks for your collaboration, I checked if I have the permits and according to the website i have the permits.
In this moment the website doesn't respond very well, frequently throws errors or keeps it loading indefinitely. i don't know if this could be the mistakes reason.
let me know if i can do anything else to fix this situation
best regards
08-31-2015 02:43 PM
I am also having the exact same issue. We have double checked that we have the correct permissions, and tried with multiple users on multiple browsers with the same problem. It seems like perhaps the website coding is having troubles - many of the drop downs are incorrectly labeled, and every page has "You are not entitled to access this content.". Do we need to wait a certain amount of time after signing up for the portal to go live? Or are we just experiencing some technical difficulties?
08-31-2015 03:16 PM
Once you confirm that you do have access in CSAM to the portal note the following:
1. Preferred browser is Chrome followed by Firefox
2. It takes approximately 24-48 hours to sync from CSAM to the Portal
3. Try to clear your cache and cookies in the preferred browser and attempt to log in
Here are details about the different roles for access. Associating users to your company is one part, the second is the Role for SNTC (Customer Admin, Customer User). Without granting the User Role, you will not be able to obtain access to the portal.
This is not the same as associating a CCO to a contract.
https://supportforums.cisco.com/video/12565981/getting-started-sntc-user-registration
If you have an active NLS1 Contract, you can also open a TAC Case for additional support.
09-20-2015 08:52 PM
Hi Jose,
Could you please follow the below steps to log in to CSAM UI and add the user:
Please clear the Cookies and history of you browser and close the browser.
Then please type http://tools.cisco.com/CDCEB or the URL provided to you to login to CSAM tool.
If you have the DA access for your company please perform “User-Company Associations”. Steps to perform
User-Company Associations -> Associate User to My Company -> Search by Cisco User ID or Email -> Click on Next button on Right side of the screen ->Click Finish Button
After Point#3, popup window will appear, you can select “Yes” or “No”, if you select “No” then follow completed point#5, else Please follow red marked.
After Point#3, then “User-Role Assignments”, Steps to perform
User-Role Assignments -> Assign Roles to Users à Search by Cisco User ID or Email ->Click on Submit button -> Select Checkbox on the same page -> Click on Next button on Right side of the screen -> Select role “Customer Administrator” OR “Customer User” ->Click Finish Button on right side of the screen.
Please revert in case still you have issue(s) with CSAM UI and user assignment .
Regards
Pamela
09-24-2015 06:21 AM
Hi Pamela, thank you for your collaboration.
I did all the steps like you recommended me, unfortunately i have the same error in the platform (i'm adding a image in the message with the error).
Please, let me know what i need to do to fix this situation, thanks in advance.
Best Regards
José González
09-28-2015 12:16 AM
Hi Jose ,
Please allow me some time as I have provided the screen shot shared by you to respective team, to get the next step , I will continue to provide you an update on this thread .
Regards
Pamela
09-29-2015 10:34 PM
Hello Jose ,
I am still on discussion with team on the issue and trying to get the solution for the same , I will keep you posted on the same as soon as I get the update from team .
Regards
Pamela
10-27-2015 11:36 PM
Hello Jose ,
I think the issue got resolved from your side Please follow the belwo steps :
1.
Log in to SNTC portal and verify you have access by clicking on the menu items in left navigation panel
SNTC Portal: https://tools.cisco.com/smartservices
2.
Log in to Cisco Services Access Management(CSAM) tool and grant access to additional users in your company.
CSAM tool: https://tools.cisco.com/CDCEB/
Your next step will be to upload inventory in the portal. For more information on File import capability, check out the following links:
VOD: http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/File_Import.mp4
App Note: https://supportforums.cisco.com/document/12566046/csv-file-import-sntc-3x-application-note
Regards
Pamela
10-28-2015 06:18 AM
Hi Pamela
Yes, you are right, the issue has been solved and i was able to use the SNTC portal and the collector software.
thank you for all your collaboration in this case with cisco TAC.
Best Regards
José Ignacio González
09-15-2015 03:30 AM
Hello Jose,
Thanks for reaching out to us , We are looking into the situation and we will keep you posted with an update shortly .
Thanks
Pamela
09-15-2015 12:49 PM
Hello Pamela,
I still haven't solved this situation. but now in the Cisco Services Access Management portal, when I try to assign roles to users, the portal throws an error and I cant try to work with other users.
I Don't Know if my user like administrator has a problem, please let me know what I need to do to fix this situation.
Best Regards.
José Ignacio
09-15-2015 09:16 PM
Hi Jose ,
I understand the concern , please allow me some time to give you updates on this situation , I am looking into this issue and will keep you posted on the same with the steps (in case of any) that you need to follow .
Regards
Pamela
09-15-2015 06:35 AM
Hello,
To enable the features of the SNTC portal, you currently have two options:
1) Wait until the release of CSPC 2.5, after which you will have access to a link to download the 2.5 OVA. Earlier versions require a TAC engineer to deploy and configure. The announcement of this release will be posted to the community.
2) Use the file import feature on the SNTC portal:
https://supportforums.cisco.com/document/12566046/csv-file-import-sntc-3x-application-note
You can access the portal itself by going here:
https://tools.cisco.com/smartservices/
Here is a link to the portal user guide that should go into more detail about the full list features you can use and reports you can generate:
https://supportforums.cisco.com/document/12566066/smart-net-total-care-portal-user-guide
Please let me know if you have any other questions.
Thank you,
Lynden
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