11-04-2021 10:34 AM
Hello
SNTC Collector does not upload information to portal.
Using a csv file was successful.
Smart Net Total Care Portal and Collector Discussions
Can somebody help please?
Thank you
Marcos
11-04-2021 11:34 AM
Hi Marcos,
Please share the following details-
Company Name-
CSPC version-
Appliance ID-
Thanks,
Agrim
11-05-2021 04:20 AM
Company Name- SANTOS BRASIL SA
CSPC version- 2.8.1.9
Appliance ID- CSP0009057056
11-05-2021 06:12 AM
Hi Marocs,
Please use the CSPC 2.9 version as 2.8 will be out of life from the end for this year.
For CSPC 2.9, please use the following link to download the .OVA filr required-
https://software.cisco.com/download/home/286312935/type/286312958/release/2.9
Thanks,
Agrim
11-05-2021 07:45 AM
Do I have to re-install it from scratch, or I can do an upgrade?
11-05-2021 07:59 AM
Hi Marcos,
You have to reinstall the CSPC 2.9 from scratch.
Thanks,
Agrim
11-05-2021 09:00 AM
Hi Marocs,
I would recommend going for CSPC 2.10 as it is the latest version of the CSPC.
Here is the link to download the .OVA file-
https://software.cisco.com/download/home/286312935/type/286312958/release/2.10
Thanks,
Agrim
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