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SNTC Collector does not upload information to portal

mnkojima
Level 1
Level 1

Hello

 

SNTC Collector does not upload information to portal. 

 

Using a csv file was successful.

Smart Net Total Care Portal and Collector Discussions

Can somebody help please?

 

Thank you

 

Marcos

6 Replies 6

agkher
Cisco Employee
Cisco Employee

Hi Marcos,

 

Please share the following details-

 

Company Name-
CSPC version-
Appliance ID-

 

Thanks,

Agrim

Company Name- SANTOS BRASIL SA
CSPC version- 2.8.1.9
Appliance ID- CSP0009057056

Hi Marocs,

 

Please use the CSPC 2.9 version as 2.8 will be out of life from the end for this year.

 

For CSPC 2.9, please use the following link to download the .OVA filr required-

https://software.cisco.com/download/home/286312935/type/286312958/release/2.9


Thanks,

Agrim

Do I have to re-install it from scratch, or I can do an upgrade?

Hi Marcos,

 

You have to reinstall the CSPC 2.9 from scratch.

 

Thanks,

Agrim

agkher
Cisco Employee
Cisco Employee

Hi Marocs,


I would recommend going for CSPC 2.10 as it is the latest version of the CSPC.

Here is the link to download the .OVA file-

https://software.cisco.com/download/home/286312935/type/286312958/release/2.10

 

Thanks,

Agrim