Smart Net Total Care Portal and Collector Discussions

Hello all,I have tried and failed to find great documentation for the CSPC XML API. I found another post that described how to get an inventory which was very helpful, but now I would like to add new devices (or discover them) programmatically.If the...

Customer are not able to add my company as CBR Admin/User.   My company sold contracts to customer and we enabled SNTC Portal for customer.  Customer logged on CSAM and not able to add my company cco id user as CBR Admin/User, beacuse roles are not s...

We need assitance to get a user account dis-associated with old Company name in CSAM for SNTC portal rights.  We can't remove it because it's the only Account and Admin account of the old Company name.   We need to get it on the new company name like...

I have been waiting for my smart net total care verification email for over an hour. When should I expect to receive said email? I can say that I did have it resent and I did finally receive the first email and the link was expired"Verification link ...

Regardless of browser, This error is returned from the registration button. "ErrorWe encountered an error while processing your request. Please refresh this page or try again."  Any tips on fixing this?   

Hi all, We set up CSCP earlier in the year and have not really utilized it with everything that's been going on in the world. I have noticed that although within CSCP, the discovery / collection has picked up Serial Numbers, SNMP Locations, Software ...

Hello, I am exporting the Products Alerts Report and it is coming with the SN column filled in "not available". A few days ago it had been exported and it was normal. Is it related to CSPS collect or upload? We are doing the export of the Products Al...

I need help identifying and modifying the DA for our company. 

Hi,I have registered at SNTC portal, but verifications email is not coming. Resend does not work as well.Emails from other Cisco's resources/portals are coming in fine. Please help to resolve this and complete the registration.

HiHow are new contracts added to the smartnet portal? I checked that the CCO user have access to the new contracts. I checked the contract on CCW-R. Everything fine. But the contracts does not show up in the portal. How are changes/modifications on c...

Hi!
 
We have a few CSPC instances that were used for NOS, that we want to keep using for SNTC. We have registered with SNTC and installed the certificate, and the data collection is working fine. However the data upload is failing. We have verified ...

I have a customer with a SMARTnet contract that started on April 4, 2021 and isn't showing up accurately in the SNTC portal. The CSPC Collector uploaded on April 11, 2021. I will provide customer name along with screen shots in a private message.  Th...