SNTC portal access problem

[NestleAM]

My company's DA has assigned me Customer Administrator access in CSAM, but I'm unable to login to SNTC Portal. I can log in to CSAM just fine, but trying to login to Portal keeps throwing me to the register/contact DA.

[amankha]

Hi abdulmuqtadir, 

We are looking into the issue and will assist you with the query. Could you please Private Message me the below mentioned details to proceed further:

Company Name:
CCO ID of the user:
Contract Number:

Thanks and Regards,

Aman Khan

[NestleAM]

Hi Aman,

I have shared the details privately. could you check and update?

[NestleAM]

Hello Aman,

Awaiting update. 

[amankha]

Hi abdulmuqtadir,

We have check the contract number provide and the user in portal.
Performed the manual sync for the user.
User is visible on the portal.

Thanks and Regards
Aman Khan

[Confregerator]

Our agency is having the exact same issue...contacted TAC and they say "Smart Account" support is totally different and not supported by them. If you look at all options to open a case...there's no SNTC option. 

[amankha]

Hi Confregerator, 

We are looking into the issue and will assist you with the query. Could you please Private Message me the below mentioned details to proceed further:

Company Name:
CCO ID of the user:
Contract Number:

Thanks and Regards,

Aman Khan