I am trying to get a response to a reply on a previous discussion I started.
Newly signed up for SNTC. Previously was signed up under SmartCare. I registered as the DA and then self registered for the SNTC Portal. Once access was granted I downloaded the collector and set it up, but when I go to generate an entitlement for the collector I get the below error. When trying to generate the entitlement for some reason it shows nothing under the company name.
Entitlement file generation failed. Please try again. If the issue persists, find help in the community.
There was a response that it is a known bug CSCvd76328 and no workaround. I want to know if you can remove my SmartCare access as we don't use that and then that might enable me to generate a collector entitlement. Or can someone manually generate an entitlement so I can start using the new SNTC Portal.
