Ugh, what a nightmare. I've been trying to register with the SNTC portal for the last couple of days as well. My issue is a little different though. I tried to use a shared login to become the Delegated Administrator and got this reply:
Thank you for your request to become a Delegated Administrator for Smart Net Total Care.
Unfortunately, the request was submitted using a shared account (xxxxxxxxx). Cisco's access policy requires that each account be associated with a single individual, and this policy must be strictly adhered to for administering access.
Smart Net Total Care registration must be completed by an individual using their own Cisco.com account, which must clearly identify them by name. Your email address, xxxxx@xxx.com, was not found in our database as a CCOID.
Please re-submit your request using an individual Cisco.com user ID. Once we receive the updated registration, we will proceed with your Smart Net Total Care onboarding.
I created an individual Cisco.com account, associated it with my company and a smart contract etc., and when I try to resubmit my registration request using my individual ID I get the same error as HMChung did above:
I need a competent support agent to help me with this... I've reached out to support numerous times and I'm getting the same responses that don't help.
