SNTC Portal Separates "Inventory By Site" Incorrectly, False Locations

[BDDavis]

After we have uploaded a portion of our assets onto the portal, we have realized the ""Inventory By Site" dashlet is telling us we have devices that are located here locally placed in China, Wyoming, and many other places we do not store our assets. Where is the portal pulling this information from and how is the site ID generated? Is this an easy fix?

[Suchita Shewale · Accepted solution]

Hey Bryan,

SNTC references CSCC - Cisco Service Contract Center for Install at site information (site ID, site name, address)

You may want to look up those devices in CSCC and see if it requires correction.

Once CSCC records are updated, the information should flow into SNTC.

Regards, Suchita