SNTC portal - serial number does not get updated with the replacement

[PhongNguyen39982]

Hi,

We have recently replaced couple of our switches, using same hostname, IP address and credentials for the new devices.  SNTC collector is able to discover the new devices.  Collector did upload new data to SNTC portal as scheduled.  Problem is the serial numbers of the old devices are still in SNTC portal.  What are the proper steps to get collector to update the new device information to SNTC and replacing the old devices serial numbers?  

Thanks!

Phong

[losorioj]

Hello Phong,

Thank you for contacting Cisco and Global CX - Smart Services Support Team.

To validate, may I have the following information to help you better:

1. Company name:

2. CR party ID:

3. CSPC ID / Appliance ID ( you can find it on the top and right of your CSPC)

4. Inventory and Segment:

5: Affected Serial Numbers

6. Affected CCOIDs:

7. CSPC Version

You can send me the information in a private message.

Regards,

[PhongNguyen39982]

SNTC portal finally updated the new S/Ns after couple of manual sync's.

[losorioj]

Hi Phong,

Thank you for this important update.

Regards,