SNTC sluggish, not able to create reports

[kattikukkula]

The SNTC seems to be very sluggish and takes ages to navigate. When scheduling a report SNTC stucks at giving me the options. 

Please advise, 

mika

[vivekcha@cisco.com · Accepted solution]

Hello,

We are looking into the issue and will assist you with the query. Could you please Private Message me the below mentioned details to check further:

Company Name:
CCO ID of the user:

Thanks and Regards,
Vivek Chauhan

[Chad S]

I'm facing the same issue.  The 'Schedule Report' screen is broken.  I've tried several different browsers.  Edge will show the same window as the screenshot that was posted by kattik.  Chrome and Firefox don't even make it that far.  Is this being worked on?

[jboyanob]

Hello Sir,
Thank you for contacting Cisco and Global CX - Smart Services Support Team.
We are investigating your request, I'll be with you in a moment

Kindly regards,

[jboyanob]

Hello, @Chad S 

I hope you are having a great day.

Can you please provide the next details by internal message:

- CCOID:

- SNTC Company Name:

- Inventory:

- Browsers used and Version of the browsers :

- CSPC Version:

- CSPC ID:

I will wait for the details, so we can proceed with further actions.

Kindest regards,

[jboyanob]

Hello, @Chad S 

I hope you are doing well.

Checked, and Firefox is the only browser currently working fine for now, for reports and for the portal in general. The workaround recommended is to use the latest version of Firefox and clean cookies and cache. Then please try to access again again.

Currently there are issues loading SNTC portal information on some browsers specially those based on Chromium like Chrome, Edge... CSCwh61855 was created for that. You can follow the status of the bug. 

Kindest regards,