Smart Net Total Care Portal and Collector Discussions

Hello  i'm working at a company which is a gold partner with cisco. and I want to recomend Cisco LoA to our customer, however I still don't understand the advantage for the custoemr side. could you please let me know?

We have setup 2 users with access to the SNTC Portal one has the wrong access the other is unable to access. When trying to access the page he is redirected to the following page: Prompted to login and told he already has access, taken to a differen...

I am trying to register Customers to CSPC/SNTC, followed the instructions and we are stuck after the email to confirm email address. We wait 24hours and then we have to submit everything again without any advance.   Any help would be appreciated  Tha...

Trying to figure out what I have missed.  I have SNTC API developer access in the SNTC portal, but the APIs don't appear in the API console (apiconsole.cisco.com).  Anyone seen this before?

I am user with customer administrator role but still unable to get access to EOX API . When in try API request I get eh below 403 Forbidden error. Do let me know if any other details is needed.

Hello, We trying to deploy the colletor, but we dont have a UCS or ESXI server, there is another alternative to install the ISO?

i cannot log in to the SNTC portal, i have the necessary roles applied last Monday (beyond the 24 hour period that is required for SNTC portal access), but each time i try to log in at services.cisco.com, I'm redirected back to the registration page ...

After login I am not able to see any information. The only module that seems to be working is the Community Discussions.

When attempting to register, no matter what serial number I use, I get an Invalid Serial Number response, even if it's covered under my SmartNet Contract.We have someone who may be the Designated Admin, but when he logs in he gets zero administrative...

i cannot log in to the SNTC portal, i have the necessary roles that were applied last week (beyond the 24 hour period that is required for SNTC portal access), but each time i try to log in at services.cisco.com, I'm redirected back to the registrati...

Hello,  We are trying to provide access to the portal, for the end customer, but whenever we try to access, we are redirected to the page: https://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo     The profile is active and complete wi...

Team, My client has requested access to use the CSAM tool, but the the request never made it to the delegated user. The delegated user also cant grant access. Is it possible to manually grant access to the tool?  

I successfully uploaded a CVS file in the SNTC portal, but it does not show up under the Upload Processing tab. (please see attached screenshot). So I am unable to see the inventory that was uploaded. Any assistance is much appreciated.