07-27-2017 12:24 PM
I am running CSP Collector 2.4 on a UCS appliance. I would like to upgrade to 2.7 but when I click on the Sofware Updates tab and enter my CCO account on the Server Connection page I get a message Server is Down after about 30 seconds of Processing.
I have rebooted the server and reinstalled the software to get the Software Updates tab and no luck.
Any ideas of what I am missing?
Thanks
Solved! Go to Solution.
07-27-2017 02:39 PM
Hi User,
I would request you to try upgrading via LCM CLI. Please have all login enable (admin, collectorlogin, root) before you start upgrading to latest. Please follow below via user login admin.
Thanks,
Supriya
07-27-2017 02:39 PM
Hi User,
I would request you to try upgrading via LCM CLI. Please have all login enable (admin, collectorlogin, root) before you start upgrading to latest. Please follow below via user login admin.
Thanks,
Supriya
07-27-2017 04:25 PM
I am having the same issue, I can not contact the upgrade server via the CSP GUI. I tired coping the zip to collectorlogin home directory and run the install script. The sever completed the script and rebooted back into the 2.6 not 2.7.
Any suggestions?
John
07-28-2017 06:37 AM
Hello John,
What patch did you apply? It sounds like you've applied the patch that enabled the Software Update tab on the GUI rather than the 2.7 installer.
Please review the documentation attached to the patch that you installed.
Regards,
Cesar
07-29-2017 01:56 AM
Hello Cesar I installed this file:
Upgrade to latest CSPC software versions via UI (for CSPC versions 2.3.8 and above)
jeos-20.1.2-0-lnx64.zip
If this isn't the correct file, and the update manager from the GUI says server down, how do I get the update file?
Any help is appreciated.
John
07-30-2017 12:40 PM
Hi John,
This patch will only enable the Software Update tab on the GUI.
Once the software update tab is installed, you can go into the GUI and perform the steps on the software update tab to perform the upgrade to CSPC 2.7.
You may also perform the installation steps to CSPC 2.7 via the adminshell command line using the steps that Surpiya has detailed above.
Regards,
Cesar
07-28-2017 06:18 AM
I am not able to login with the admin account when I SSH. I can only
When I SSH with the
Is there a command I can run to get me into the
Thanks
07-28-2017 06:36 AM
Hello,
The admin GUI and CLI accounts are independent of each other, thus they can have different passwords.
Please review in case you have details for a secondary admin password.
In addition, to change into the adminshell from collectorlogin, simply type "su admin". This will then prompt you for the admin CLI password. Once validated it will take you into the adminshell.
Regards,
Cesar
07-28-2017 08:27 AM
I have been able to
admin# show version -d
Build-name : SNTC-PSS 11.1.0-4 Build
Package-type : ServicePack
Version : sp-2.0.2-0-0-lnx64
Component : Data Pack
Version : RP3.19
Component : CSPC IMS Rules
Version : 1.10.35-IR
Component : CSPC IMS Add-on
Version : 1.16
Component : CSPC Base
Version : 2.4.1-IR
Package-type : JeOS
Version : jeos-20.1.2-0-lnx64
Component : ConcsoTgw
Version : 1.6.4
Component : AdminShell
Version : 1.3
Component : Hardened CentOS
Version : 6.8 patch#0
Component : CASP
Version : 1.10
Component : LCM
Version : 1.3
admin# conf serv enable
Valid entitlement not found.
Please apply new entitlement and try again.
admin#
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