Specify Not Covered Reason function not working

[Ian Bradshaw]

Hi all,

In the Smart Service Connection portal, version 3.3

When going into Library -> Administration -> Service Coverage. When trying to "specify not covered reason" for either a single device, multiple or all.  A "in portal" pop-up window is opened and "error logging in. Contact your system administrator" error is given

The user is logged in, and has customer administrator rights. 

Any ideas?

[Lyndon Siu]

Hi Ian,

Obviously, this is not expected, and we apologize for it.  Can I suggest trying one more time and letting me know if the problem persists?

Bobby