Smart Net Total Care Portal and Collector Discussions

I have been trying to scan our estate to pull our devices into the collector VM over the last couple of days.  I tried kicking off a large scan of a few ranges last night but came in this morning to find it had not discovered anything and it seemed ...

HiDoes SmartNet Total Care also support Cisco UCS?If yes, which inventory features are supported for Cisco UCS? For example is it possible to see the different blades or disks within the inventory?Thanks already now and best regardsThomas

Hello, I am just starting to use SNTC for my company, and yesterday I tried 3 times to upload a CSV file and my inventory is still not showing up.  On the portal, under Administration, the only option I have is All Collectors.  It shows I have zero i...

Over the summer, the Cisco Technical Support mobile app has undergone several enhancements.For those not familiar with the mobile app, it is the definitive, one stop shop for all your support needs. Whether managing your, or your customer's support c...

Hello, Once a CSV is uploaded into the SNTC portal, how long before that device shows in inventory? I have a case where a CSV with one device was uploaded the portal asked my partner to log out and log back in, and every time he logs in, there is no...

I am not able to become a Delegated Administrator because of this error: This contract is either not valid or not associated to your Cisco account for your company. Please identify a valid contract and use the Cisco Account Profile Managerto associ...

I just returned from Networkers NYC last week excited to learn of the CSP-C application.  The server build was so simple fiven the OVA however I have been struggling to find the process to obtain the Entltlement license the server is asking for.  Can...

Hi I have purchased cisco Hardware from one of the Cisco Partner so they have delivered me the Hardware but i want to verify that , its purchased from cisco or not? I have all serial numbers of my BoQ. Kindly guide me  zeeshan

Dears , I tried to login into smartnet Total care 3.x but the Screen pops up as attached. How do i go directly to my dashboard? Iam already a registered user for 1.x  and i when i login to 3.x i recieve the attached page. i dont see the navigation ...

Hi I was asked recently by a customer if within the service coverage portlet if items that are not covered can these be auto populated with a list of items already known to be under warranty? So rather than going through each item 1 by 1 can you sele...